Orders and Shipping
We do not currently ship outside of the United States.
We currently ship in the USA only. Orders ship from our Unshattered Boutique in Wappinger Falls, NY as soon as possible - typically no longer than 3 business days from when the order is processed.
Orders placed on Friday after 3 p.m., Saturday, and Sunday are processed and shipped the following week. During high volume periods, the processing time may increase.
Shipping times depend on your location. The USPS site quotes, but does not guarantee, 1-3 business days for domestic delivery. We cannot guarantee delivery times due to carrier delays, inclement weather, unexpected order volume increases, and other factors outside of our control. Unshattered Inc. is not responsible if a package gets delayed or lost due to a USPS error.
Custom orders take 2-6 weeks to create and deliver because they are handcrafted and made to order.
If your tracking information shows that your package was delivered but you can't find it:
Carrier may have placed it in a safer location, please check:
-Any area out of potential weather hazards
-Exterior doors and any locations -where the package could be placed
-Check your mailbox again as some packages come separately from your regular mail.
-Check with others in your house that may have accepted it.
In rare cases, package may show as 'delivered' but could take additional 24 hours. If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.
Returns / Exchanges
Products may be returned or exchanged within 30 days of purchase with a receipt. Make an exchange request to us at email@example.com within 48 hours of purchasing your bag (or, for online orders, within 48 hours of receiving your bag). Customers are liable for shipping costs both ways on exchange or return unless the return is due to a workmanship issue.
Sale, custom, or made to order items may not be exchanged or returned. All sales are final for these items.
No exchanges or returns after 30 days.
About Our Products
Yes! You can do anything from changing a strap to designing a bag from scratch. Learn more here.
There are two ways to work with us to make a custom bag:
Commission an heirloom bag - these custom bags transform your heirlooms into one-of-a-kind pieces. Learn more here.
Made to order bag - Start with our fabrics and work with our designers to create a one-of-a-kind bag that’s just for you. Learn more here.
We hide three secrets within each bag we make in honor of the women in our program and those still struggling in addiction. Learn more about our three secrets here.
100% of our materials are donated from commercial sources. They come from premium suppliers such as Ultrafabrics, Floor 13 Textiles or are repurposed from upcycled, post-production materials. We save approximately 3,000 pounds of fabric from entering landfills each year. Our reclaimed materials include original 1955 Mercedes-Benz upholstery, military uniforms, and the refurbished leather from Southwest Airlines seats.
The price for your one-of-a-kind bag includes:
- custom design consultation with our design team trained by leading designers from brands such as Henri Bendel, Calvin Klein, Tory Burch, and Karl Lagerfeld.
- 100% premium quality upcycled fabrics from sources such as Fabricut, S. Harris, UltraFabrics, Edelman Leather, and more.
- handcrafted production by our expert-level artists.
- detailed project management from start to finish.
- 18 point quality control.
- personal touch packaging with a note of appreciation.
- official status as an Ambassador of Possibility!
We work our hardest to deliver a quality product and we stand behind the craftsmanship of our bags! We will repair any manufacturing defects found within two months of the purchase date when a receipt is provided. Repairs take 3-4 weeks for us to complete. In the event a bag can not be fixed we will replace it with an item of equal value.
Please contact us at firstname.lastname@example.org and include your dated receipt as well as a description and photos of the issue.
100% of your purchase goes directly to our mission of ending the addiction relapse cycle.
Our bags are crafted in a studio located in NY’s Hudson Valley from 100% upcycled materials by skilled artisans. We estimate that we eliminate over 3,000 pounds of textile waste from entering landfills each year. While our materials are 100% upcycled, which in turn makes a positive environmental impact, a few opportunities remain for us to improve our overall sustainability, in particular the sourcing of our hardware. We work with industry partners to continuously improve our sustainability and environmental impact.
From a social impact perspective, in over 6 years of offering full-time employment we have only experienced a single relapse for our employee base. 100% of the women we work with are out of transitional housing within 12 months of employment. We estimate that each woman we employ has a positive economic impact on their community of approximately $150,000 per year. The women on our team become designers, seamstresses, and project managers. They experience success, promotion and gain the skills and income to live independently.
Our entire mission is about improving the holistic wellbeing of our artisans including their financial health. We continue to look for ways to elevate our impact by increasing our artisans income and benefits every year as well.
Unshattered serves women from disadvantaged backgrounds. Addiction goes hand in hand with poverty, incarceration, abuse, and trafficking. We recognize that marginalized communities often face the compounding impact of these trauma-inducing experiences that cause them to fall further into disadvantage.
It is our commitment to support and advocate for those disempowered by society. The journey to success is harder for some than others, particularly for communities of color who have often suffered injustices and been denied crucial resources and power. Regardless of race, education, experience, identity, or anything else that may have created barriers, we pursue unity, providing equitable opportunities for women to thrive.
Six years ago, Unshattered formed a holistic community of loving support to encourage women to continue their journey of sobriety. Like most addiction recovery programs, we believe there is a spiritual component to healing. Research consistently shows that a holistic approach, improving the physical, emotional, financial, and spiritual health of an individual, are core factors for women to maintain their recovery. We believe women are most likely to thrive when they can truly become the person they were called and created to be. In an effort to assist team members in choosing well for themselves and others, Unshattered has established the following valued Christian rhythms: dignity, spiritual discipline, honesty & integrity, faith & risk, and work unto God. It is our expectation and hope that our employees choose to conduct their personal and professional behavior in alignment with these values.
Our program is currently just for women. Here are some resources to organizations that offer a similar program for men. We have not personally worked with them so please be aware of that as you reach out to them.
- Cornbread Hustle is a staffing agency for second chances, they provide meaningful employment to people with criminal records and in recovery. They have background-friendly jobs in Texas, South Dakota, North Carolina, and South Carolina. http://cornbreadhustle.com/jobs
- Manufacture Good is an organization that offers 6-month cohorts 4 times per year for young men stuck in a rut. They are located in the heart of Downtown Birmingham, AL. https://manufacturegood.org/
When you support Unshattered, you are offering women a combination of community, employment, and personal and professional development. This combination gives them the opportunity to find their purpose and live an addiction-free life. Just like your handbag, these women are being made new again.