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Shipping Policy

We currently ship in the USA only. Orders ship from our Unshattered Boutique in Hopewell Junction, NY as soon as possible - typically no longer than 3 business days from when the order is processed. Orders placed on Friday after 3 p.m., Saturday, and Sunday are processed and shipped the following week. During high volume periods, the processing time may increase. Shipping times depend on your location. The USPS site quotes, but does not guarantee, 1-3 business days for domestic delivery. We cannot guarantee delivery times due to carrier delays, inclement weather, and other factors outside of our control. Unshattered Inc. is not responsible if a package gets delayed or lost due to a USPS error.

Custom orders take 2-6 weeks to create and deliver because they are handcrafted and made to order. 


If you have a USPS package marked as delivered but haven't received it, please contact your local mail facility.

International Shipping

We do not currently ship outside of the United States.

Why Shop Unshattered?

When you shop bags at Unshattered, you are offering women a combination of community, employment, and personal and professional development. This combination gives them the opportunity to find their purpose and live an addiction-free life. Just like your handbag, these women are being made new again.